My Professional Haircare Loyalty Program Terms and Conditions

1. About the program
The My Professional Haircare Loyalty Program (“Program”) lets eligible customers earn points on qualifying purchases made through myprofessionalhaircare.com.au.

2. Joining
You need a customer account to earn and redeem points. By joining or participating, you agree to these terms.

3. Earning points
Members earn 1 point for every $1 of eligible spend. Points are calculated on the product subtotal after discounts and before delivery charges. Only whole dollars count; any remaining cents are rounded down. Points are added to your account after the order is paid and fulfilled.

4. Orders that don’t qualify
Points aren’t earned on delivery charges, cancelled orders, refunded amounts, or purchases made using a gift card. If an order is partly refunded, points may be adjusted to reflect the amount kept.

5. Redeeming points
Once you have 100 points, you may redeem them for a $5 discount on an eligible order. The discount is applied at checkout and the points used are deducted from your account. Points have no cash value and cannot be exchanged for cash.

6. Rewards belong to the member
Points and rewards are linked to the member’s account and are for that member’s personal use only. They cannot be transferred, shared, sold, or redeemed by another person. We may ask you to sign in or verify your account before applying a reward.

7. Returns and cancellations
If an order that earned points is cancelled or refunded, the points earned on that order will be removed. If you return an order on which you used a reward, the $5 discount will not be paid out as cash. Any refund will be calculated in line with the amount paid and applicable consumer rights.

8. Account details
Members are responsible for keeping their account details accurate and protecting their login information. Please contact us if you believe points have been credited or deducted incorrectly.

9. Changes or closure of the Program
We may update or close the Program. We’ll give members reasonable notice of significant changes where practicable. Changes won’t affect rights that cannot be changed under Australian Consumer Law.

10. Australian Consumer Law
These terms do not exclude, restrict, or modify any rights or remedies available under the Australian Consumer Law.

11. Contact
For questions about your points or the Program, contact My Professional Haircare through the contact details here.